SHIPMENT:
At RN Jewelry Inc., we offer various delivery options for the products and services you order. Please note that during the ordering process, we will provide you with the estimated delivery time. It’s important to be aware that we may divide your order into multiple packages and/or shipments. While we cannot guarantee a specific delivery time, our general shipping guideline is that made-to-order products will typically be delivered within three (3) weeks from the date of order confirmation.

To ensure secure delivery, the package must be signed for by an adult person who is at least 18 years old. By accepting the delivery, the designated person is considered to have your authorization to receive the package on your behalf.

Shipping costs will be calculated during checkout and will vary depending on your location. Please keep in mind that you are responsible for any customs duties and taxes, which may be paid upon delivery based on your country’s regulations.

SHIPMENT LOCATION:
We will send the products to the delivery address you provide us with. Please note that we cannot deliver to PO boxes. It is necessary for you or an authorized person of your choice to receive the order in person. If you choose to have your order delivered to a hotel address, please be aware that we can only deliver to the person you have specified as authorized to receive the package. Under no circumstances can the products be delivered to the hotel reception.

SHIPMENT ISSUES:
If there is any failure to deliver or if the delivery is made more than 10 working days from the date of shipment, please notify our customer service as soon as possible. You can reach us by telephone at (818) 779-2625 or by sending an email to contact@rnjewelryinc.com.

RETURN POLICY:

As a provider of custom jewelry, RN Jewelry Inc. does not accept returns since each piece is specifically crafted to meet your unique specifications. We take great care to ensure that every detail of your custom jewelry is tailored to your desires and preferences.

Once you have placed your order, our team of skilled artisans and designers immediately begins the process of bringing your vision to life. Due to the personalized nature of our products, we are unable to accept returns or offer refunds.

We understand the importance of your satisfaction, which is why we encourage open communication throughout the design and creation process. Our dedicated team is committed to working closely with you, providing updates, and seeking your feedback, to ensure that the final piece exceeds your expectations.

Prior to finalizing your order, we encourage you to carefully review all design specifications and details, including size, materials, and gemstone selections. We are here to address any questions or concerns you may have, helping you make informed decisions and creating a truly remarkable piece of custom jewelry that you will treasure for a lifetime.

Please feel free to contact us at contact@rnjewelryinc.com if you have any further inquiries or if we can assist you in any way. We are here to make your custom jewelry experience exceptional and unforgettable.